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Policies

Delivery

Orders will take 1-7 business days to arrive via Royal Mail.

 

PLEASE NOTE: Due to any strike actions please allow further time for delivery.

 

Refund Policy

 

Digital products

  • We do not accept any refunds on digital products.

 

Non-Defective Products

  • We do not accept any refunds or returns on any non-defective products.

 

Defective Products

  • We do not accept any refunds on defective products.

  • We only offer replacements on defective products.

  • You must send back your defective product/s before a replacement can be issued.

  • Delivery cost to send defective product/s will be covered by you, the customer.

  • Once defective item/s have been received by us, the seller, we will refund your delivery cost.

  • Defective products must be sent back within 30 days of purchase.

  • To arrange a replacement service, please email contact@thisisbounce.uk with your order number and issue.

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