Policies

Delivery

Orders will take 1-7 business days to arrive via Royal Mail.

PLEASE NOTE: Due to any strike actions please allow further time for delivery.

Refund Policy

Digital products

Non-Defective Products

Defective Products

We do not accept any refunds on defective products.
We only offer replacements on defective products.
You must send back your defective product/s before a replacement can be issued.
Delivery cost to send defective product/s will be covered by you, the customer.
Once defective item/s have been received by us, the seller, we will refund your delivery cost.
Defective products must be sent back within 30 days of purchase.
To arrange a replacement service, please email contact@thisisbounce.uk with your order number and issue.